Privacy Policy

Last updated: 6 October 2026

Ledro House (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit www.ledrohouse.com.au or make a purchase from us. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect the following types of information:

  • Information you provide: your name, email address, phone number, shipping and billing address, and order details when you place an order, create an account, or contact us.
  • Payment information: payment is processed securely by our third-party payment providers. We do not collect or store your full card details on our systems.
  • Information collected automatically: your IP address, device and browser type, pages viewed, and how you interact with our site, collected through cookies and similar technologies.

2. How We Use Your Information

We use your personal information to:

  • Process, fulfil and deliver your orders;
  • Communicate with you about your order, including dispatch and delivery updates;
  • Provide customer service and respond to your enquiries;
  • Send you marketing communications where you have consented (you can opt out at any time);
  • Improve our website, products and services;
  • Detect and prevent fraud; and
  • Meet our legal and regulatory obligations.

3. Cookies & Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, analyse traffic, and measure and improve our advertising. These include analytics and advertising services such as Google Analytics, Google Ads and other advertising partners, which may use cookies to understand how you use our site and to show you relevant ads. You can control or disable cookies through your browser settings, and you can opt out of personalised Google advertising at adssettings.google.com.

4. How We Share Your Information

We do not sell your personal information. We share it only with trusted third parties who help us run our business, including:

  • Payment providers to process your payments securely;
  • Shipping and logistics partners (such as Australia Post) to deliver your order;
  • Our e-commerce platform that hosts and operates our online store;
  • Analytics and advertising providers (such as Google) to help us understand and improve our site and marketing; and
  • Service providers such as email and customer-support tools.

We may also disclose information where required by law.

5. Overseas Disclosure

Some of our service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.

6. Data Retention

We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, including to meet legal, accounting, tax or reporting requirements.

7. Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

  • Request access to the personal information we hold about you;
  • Ask us to correct information that is inaccurate or out of date;
  • Request deletion of your information, where we are not required to keep it;
  • Opt out of marketing communications at any time; and
  • Make a complaint if you believe your privacy has been breached.

To exercise any of these rights, please contact us using the details below. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Children’s Privacy

Our website and products are intended for adults. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

11. Contact Us

If you have any questions about this Privacy Policy, or would like to access, correct or delete the personal information we hold about you, please get in touch through our Contact Us page and we will respond as soon as we can.